FAQ
Q: Are you a factory or a trading company?
A: We are a professional garment manufacturer with a modern 2,000+ sqm facility in Changshu, China. We integrate design, manufacturing, and global trade to offer direct factory pricing, flexible supply chain, and superior quality control.
Q: What is your Minimum Order Quantity (MOQ)?
A: We strongly support "Small MOQ & Fast Response" to help you test the market. Our MOQ starts as low as 10-50 pieces per style for custom designs (OEM/ODM), and we offer 1-piece dropshipping/wholesale for RTS (Ready-to-Ship) products.
Q: Do you support OEM and ODM services?
A: Yes! We offer comprehensive OEM/ODM customization. You can customize fabrics, patterns, colors, private labels, tags, and packaging. We provide free design support and can turn your sketches or concepts into reality.
Q: How fast can I get a sample, and is it refundable?
A: Our R&D center can complete custom samples in 3-5 days. The sample fee is fully refundable upon placing a bulk order that meets our minimum quantity.
Q: What is your production lead time?
A: RTS orders are shipped within 48 hours. Custom bulk production usually takes 15-30 days depending on the order quantity and design complexity. We always guarantee on-time delivery.
Q: How do you control product quality?
A: Quality is our lifeline. We are certified by BSCI, SEDEX, and OEKO-TEX. We strictly follow AQL 2.5/4.0 inspection standards, starting from fabric inspection, in-line sewing QC, to final metal/needle detection and packaging checks.
Q: What payment terms and methods do you accept?
A: We accept secure Trade Assurance on Alibaba.com, T/T, L/C, PayPal, and Western Union. We support flexible payment structures (e.g., 30% deposit and 70% balance before shipment) for custom bulk orders.
Q: What are your shipping options and packaging standards?
A: We use export-grade thick corrugated cartons with moisture-proof bags. We offer express (DHL/FedEx/UPS), air, sea, and railway delivery. We also provide DDP/DDU tax-inclusive shipping directly to your warehouse or Amazon FBA center.